Return & Refund Policy – Nivioma
At Nivioma, we are committed to providing high-quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, we're here to help.
1. Returns
You have 7 days from the date of delivery to request a return.
- The item must be unused, unopened, and in original condition
- The product must be in its original packaging
- A valid proof of purchase (order ID/invoice) is required
- Used or opened products
- Personal care / skincare items (due to hygiene reasons)
- Products purchased on clearance or sale (if applicable)
To be eligible for a return:
Non-returnable items:
2. Damaged or Incorrect Items
If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery with:
- Order ID
- Clear photos/videos of the product
- We will arrange a replacement or refund at no extra cost.
3. Refunds
Once we receive and inspect your returned item:
- You will be notified of the approval or rejection
- If approved, your refund will be processed within 5–7 business days
- Original payment method, or
- Store credit (if applicable)
Refunds will be issued via:
4. Shipping Charges
- Return shipping costs are borne by the customer (unless the product is defective or incorrect)
- Original shipping charges are non-refundable
5. Exchange Policy
We currently offer exchanges only for:
- Damaged items
- Incorrect products received
6. How to Request a Return
To initiate a return, contact us at:
- Email: support@nivioma.com
- WhatsApp (optional): +91-7708658208
- Order ID
- Reason for return
- Product images (if needed)
Include:
7. Cancellation Policy
- Orders can be cancelled before dispatch only
- Once shipped, cancellation is not possible
8. Contact Us
If you have any questions about our Return & Refund Policy, feel free to contact our support team.
- Email: support@nivioma.com
